Terms of Use

Effective Date: 06/07/24
Last Updated: 12/01/25

Welcome to Branch Services. These Terms of Use govern your access to and use of our website and payroll services. By using our website or services, you agree to comply with these terms. If you do not agree, please do not use our services.

1. Introduction

Branch Services Ltd is a UK-based payroll provider offering payroll solutions including PAYE, Umbrella, and CIS models. We operate in compliance with UK tax laws and HMRC regulations to ensure all payroll transactions are conducted lawfully and efficiently.

These Terms of Use outline the responsibilities of users accessing our website and clients using our payroll services.

2. Definitions

• “Branch Services” refers to Branch Services Ltd, registered in the UK.

• “User” refers to any individual or entity accessing our website or engaging with our services.

• “Client” refers to contractors, freelancers, agencies, and employers using our payroll services.

• “Services” refers to payroll processing and related financial services provided by Branch Services.

• “Website” refers to https://branch-services.ltd/

3. Use of Our Services

• Our services are available to UK-based businesses, agencies, and contractors.

• Users must provide accurate and up-to-date information when using our services.

• Fraudulent activity, misrepresentation, or non-compliance with HMRC regulations will result in service termination.

• We reserve the right to refuse service to any user at our discretion.

4. Payroll Services & Compliance

Branch Services provides payroll solutions in accordance with UK tax laws. Users must adhere to all compliance requirements, including but not limited to:

• PAYE (Pay As You Earn): Ensuring tax and National Insurance (NI) deductions are made correctly and submitted to HMRC.

• Umbrella Payroll: Operating in compliance with IR35 regulations and ensuring workers receive statutory employment benefits.

• CIS (Construction Industry Scheme): Ensuring correct tax deductions for subcontractors and compliance with HMRC guidelines.

4.1 Responsibilities of Users

• Users must ensure that timesheets and payment details are submitted correctly and in a timely manner.

• Agencies and employers using our services must provide accurate worker details to ensure correct payroll processing.

• Users acknowledge that failure to comply with HMRC requirements may result in penalties, which Branch Services is not liable for.

4.2 Responsibilities of Branch Services

• We ensure payroll calculations and tax submissions are performed accurately and on time.

• We maintain compliance with HMRC requirements and provide regular updates on regulatory changes.

• We safeguard users’ payroll data in accordance with data protection laws.

5. Payments, Fees & Charges

• Fees for payroll services are detailed in individual client agreements.

• All charges must be paid in accordance with agreed terms to prevent service interruptions.

• Late payments may result in additional charges or service suspension.

• Branch Services reserves the right to amend pricing with prior notice to clients.

6. Data Protection & Privacy

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Users’ data will be processed securely and used solely for payroll processing and compliance purposes.

• No personal data will be shared with third parties except where legally required (e.g., HMRC submissions).

• Our full Privacy Policy outlines how we collect, store, and protect your data.

7. Limitation of Liability

• Branch Services will not be liable for indirect, incidental, or consequential damages arising from the use of our services.

• We do not guarantee uninterrupted or error-free services but will make every effort to resolve issues promptly.

• Clients are responsible for ensuring compliance with their own legal obligations, and Branch Services is not liable for penalties resulting from client misrepresentations or failure to comply with HMRC regulations.

8. Service Termination

• We reserve the right to suspend or terminate services if a user breaches these terms.

• Clients wishing to terminate services must provide written notice in accordance with their contract.

• Upon termination, all outstanding fees must be settled before service discontinuation.

9. Changes to Terms

• Branch Services may update these Terms of Use at any time.

• Users will be notified of significant changes, and continued use of our services constitutes acceptance of the revised terms.

10. Governing Law & Jurisdiction

• These Terms of Use are governed by UK law.

• Any disputes will be resolved in UK courts.

11. Contact Us

If you have any questions about these Terms of Use, please contact us:

• Email: [email protected]

• Phone:0330 520 0660

• Address: International House, 50 Essex Street, London, WC2R 3JF

By using Branch Services, you acknowledge and agree to these Terms of Use.